Frequently Asked Questions
Everything you need to know about your Crumpler gear.
What is the Crumpler 'Legendary Life' warranty?
We stand by the quality of our bags. Crumpler offers a limited lifetime warranty against manufacturing defects in materials and workmanship for all our bags, ensuring your gear lasts as long as your adventures.
How much does shipping cost within Australia?
We offer free standard shipping across Australia for all orders over $150. For orders under $150, a flat rate shipping fee applies, which will be calculated at checkout.
What is your return policy for online orders?
If you change your mind, you can return your unused items in original condition within 30 days of purchase. Please note that certain sale items may be excluded and return shipping costs are the responsibility of the customer.
How do I clean and care for my Crumpler bag?
To keep your bag looking its best, we recommend spot cleaning with lukewarm water and a mild detergent. Avoid machine washing, dry cleaning, or using harsh chemicals as these can damage the weatherproof coatings.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be displayed during the checkout process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for flexible interest-free installments.